CAHS offices will be closed July 4-5, 2024, in observance of the 4th of July Holiday

Frequently Asked Questions

What Time Does The Clinic Open?

Visit the Service Locations page to view our clinic locations and check operating hours at the clinic of your choice. Due to the high demand for services, we use a walk-in process to ensure clients receive prompt and professional service from our health care professionals.

Satellite clinic hours vary. Please call the satellite clinic in your area for current hours of operation.

Do I Need A Referral To Visit The Clinic?

No, you do not need a referral to visit any CAHS clinic. You can walk-in to our clinic or schedule an appointment by calling (225) 925-1906.

What Do I Need To Bring To My First Appointment/Walk-In Visit?

You will need to bring the following items with you on your first visit to our clinic:

  • Social security card
  • Valid Louisiana ID or driver’s license and/or discharge papers from East Baton Rouge Parish Prison
  • Insurance card
  • Proof of address
  • Proof of receipt/denial of public assistance
  • Copy of most recent federal tax return
  • Proof of one month check stubs or other income

Will CAHS Accept My Insurance?

CAHS accepts Medicaid, Medicare and all private insurance. You can check with your insurance carrier to determine if CAHS if a provider in your network.

Click here to view the list of the insurance providers in our network.

I Do Not Have Insurance. Can I Still Visit The CAHS Clinic?

Yes, CAHS has a sliding scale fee for service to accommodate individuals and families without insurance.

Will I See A Doctor During My First Visit?

Our first priority is to ensure clients who have an urgent need are seen by a prescriber. If all the prescribers are with clients, you will meet with a clinician to assess your needs.

Why Do You Have A Walk-In Process?

We use a walk-in process to meet the high demand for services in our community and to avoid clients waiting weeks to be seen by a health care professional.

What Is A Walk-In?

Clients or potential clients are able to walk-in to any of our clinics without an appointment. Clients will be screened and triaged to determine what services will be needed to help meet their needs.

Can I Schedule An Appointment?

You can walk-in to our clinic or schedule an appointment by calling (225) 925-1906.

What Should I Do In A Crisis?

If you are experiencing a crisis, call VIA LINK’s Baton Rouge Crisis Line 1-844-452-2133. At any time, you can call 911 or go to the nearest emergency room.

For Help After Hours
If you need help after office hours, call VIA LINK’s Baton Rouge Crisis Line 1-844-452-2133. At any time, you can call 911 or go to the nearest emergency room.

If you or someone you know is at risk for suicide, please call the National Suicide Prevention Lifeline at 988.

What Areas Does CAHS Serve?

The Louisiana parishes of Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, and West Feliciana.

How Does The CAHS Model Benefit The Community?

I. Oversight by Board of Directors

Management and oversight are provided by a board of community volunteers. This structure provides greater accountability and responsiveness to the local communities.

II. Financial Flexibility

CAHS is allowed to retain all federal funds, self-generated funds and any funds collected under the Medical Assistance Program (Title XIX-Medicaid) in excess of funds provided in the general appropriation act, which are collected for the provision of services. These funds are placed in a separate account (Escrow), and used to fill gaps in service provision as determined by the Executive Director and the Executive Management Team.

III. Streamlined Contract Approval

Under the Louisiana Procurement Code, CAHS is allowed to let contracts directly.

IV. Hiring Flexibility

Through use of Escrow funding, CAHSD is allowed to create short term, non-permanent operational and treatment positions as needed and as funding allows to ensure essential services not funded through traditional funding methods are made available to its clients.

V. Multi-disciplinary, Cross Program Planning

CAHS follows management/community driven, Board directed strategy that enhances management efficiency by shifting from program-segregated, competing funding needs, to a highly efficient, integrated management structure which streamlined three offices into one, with one executive director as lead administrator to oversee the agency.

  • Improves Geographic Access
  • Expands Access to Services – Local accountability to all 7 parishes through Board oversight expands service access.
  • Facilitates Prevention Focus and Early Intervention
  • Strategically Seeks Community Input to: identify needs and resources, and to implement needed services

VI. Community Partnerships

Serves as community convener, developing a system of care.